Courtenay Lumb decided to pursue a healing profession due to long-standing, and deep desire to help others. In practice, Courtenay strives to create a non-judgemental and safe environment for people to feel comfortable, be themselves, and share their thoughts and emotions without fear. She approaches her clients with understanding, warmth, and compassion in a holistic method of counselling. Courtenay utilizes various techniques when counselling such as active listening, cognitive behavioural therapy (CBT), person centered therapy, and components of dialectical behaviour therapy (DBT).

Ultimately, she provides clients with strategies to improve their daily life, like grounding and mindfulness, and gain confidence in themselves.