Insurance & Claims

Compare direct billing, ICBC, and WorkSafeBC pathways

Extended-health direct billing, ICBC claims, and WorkSafeBC (WCB) claims use different information, approval, fee, and booking processes.

Restore operates one clinic at #101 – 15288 54A Ave, Surrey, BC in the South Surrey/Panorama area. Patients visit from Sullivan, Newton, Cloverdale, White Rock, and nearby Langley communities.

How to use this page

  1. Choose the guide that matches an extended-health plan, motor-vehicle claim, or workplace-injury claim.

  2. Read that guide and confirm the service, practitioner availability, appointment type, and booking instructions.

  3. Bring the plan or claim information it lists, including any referral, authorization, or approval required for your situation.

  4. A practitioner assesses clinical suitability separately from payment eligibility. Coverage, approval, and full payment are not guaranteed.

Choose the appropriate guide

Direct Billing

Extended-health plan submissions, information to bring, insurer responses, and patient responsibility.

Read the Direct Billing Guide

ICBC

Motor-vehicle claim steps, information to bring, current early-access rules, billing, and further approval.

Read the ICBC Guide

WorkSafeBC

Workplace-injury claim steps, accepted claim details, referral or authorization rules, services, and billing.

Read the WorkSafeBC / WCB Guide

Insurance and claims questions

Which guide should I use?

Use Direct Billing for an extended-health or private insurance plan, ICBC for an injury related to a motor vehicle crash, and WorkSafeBC / WCB for an accepted or pending workplace-injury claim. If none clearly fits, contact Restore before booking.

Does Restore direct bill?

Restore may submit eligible charges to a supported extended-health insurer, ICBC, or WorkSafeBC when the practitioner, service, plan or claim, and required information allow it. An insurer or claim administrator can decline or partly pay a submission. The patient remains responsible for any balance and for charges the payer does not cover.

What information should I bring?

Follow the dedicated guide for your pathway. Depending on the payer, this may include a member or policy number, claim number, Personal Health Number, employer or adjudicator details, and a referral or authorization when required. Bring relevant correspondence and call the clinic if required information is missing.

Do I need a referral or prior approval?

It depends on the service, practitioner, plan, claim type, timing, and current payer rules. Do not assume that one pathway’s rules apply to another. The dedicated guide explains the starting point; Restore can confirm clinic requirements, but the insurer, ICBC, or WorkSafeBC decides eligibility and approval.