ICBC Physiotherapy in Surrey
Start ICBC care after a motor vehicle crash
Restore provides ICBC physiotherapy and rehabilitation in Surrey for people injured in a motor vehicle crash. Depending on your assessment, needs, and practitioner availability, care may include chiropractic, registered massage therapy, kinesiology and active rehabilitation, or registered clinical counselling. ICBC currently lists specific pre-approved treatment types and visit limits during the first 12 weeks after a crash. A physician or nurse practitioner referral is not required for those early-access treatments, but you need an ICBC claim number and Personal Health Number (PHN). Call Restore before booking so the clinic can confirm the appropriate service, practitioner, billing pathway, and any patient fee.
Getting Started
Call Restore with the ICBC claim number and PHN. Tell the clinic which service you are seeking and how the crash is affecting you so staff can confirm practitioner availability and the correct appointment type.
How ICBC early-access treatment works
ICBC’s current early-access program lists maximum pre-approved visits by profession during the first 12 weeks, or 84 days, after a crash. The period is measured from the crash date, not the first appointment. A pre-approved limit does not mean every visit is clinically necessary or that every provider charge is fully paid.
If care is needed after 12 weeks or beyond a listed limit, the health-care provider can recommend further treatment and work with the ICBC recovery specialist. ICBC decides whether to approve the extension. Check the official first-12-week treatment guidance for current limits and fees.
What should you verify before the first visit?
| Treatment type | First 12 weeks |
|---|---|
| Physiotherapy | 25 visits |
| Chiropractic | 25 visits |
| Registered massage therapy | 12 visits |
| Kinesiology | 12 visits |
| Counselling | 12 visits |
These are ICBC’s current maximum pre-approved limits, not a treatment prescription or guarantee of full payment. Current fees and rules can change.
Reasons to seek an assessment after a motor vehicle crash
A regulated practitioner assesses crash-related symptoms, movement, function, and activity demands within their professional scope. The assessment helps determine whether a particular service and treatment plan are appropriate; it does not guarantee an outcome or ICBC approval.
ICBC care options at Restore
- neck pain, stiffness, headache, dizziness, or other symptoms reported after the crash;
- back pain or stiffness affecting movement, sleep, work, or daily activity;
- shoulder, hip, or other joint symptoms;
- sprains, strains, or other soft-tissue concerns; and
- changes in mobility, strength, balance, tolerance, or confidence with activity.
Seek urgent medical assessment for severe or worsening symptoms, new weakness or numbness, confusion, loss of consciousness, breathing difficulty, or another concern that may require emergency care. HealthLink BC provides head-injury warning signs and care guidance; call 9-1-1 for an emergency or 8-1-1 for non-emergency health advice in B.C.
What to bring to the first ICBC-related appointment
Looking for other coverage information? Visit our direct billing and WCB pages.
ICBC treatment questions
Do I need a physician referral for early-access treatment?
ICBC’s current first-12-week guidance says you do not need a referral from a physician or nurse practitioner, or separate ICBC approval, for the listed early-access treatments. You do need a claim number and PHN. Care after 12 weeks or beyond the listed limit may require a provider recommendation and ICBC approval.
How many visits are pre-approved?
ICBC currently lists up to 25 physiotherapy visits, 25 chiropractic visits, 12 registered massage therapy visits, 12 kinesiology visits, and 12 counselling visits during the first 12 weeks after the crash. These limits are not a prescription, guarantee of clinical suitability, or promise that every charge will be paid.
Will I have to pay anything?
ICBC pays up to its current approved amount for eligible treatment. A provider may charge more, leaving a patient-paid user fee that ICBC does not reimburse. ICBC also does not cover late-cancellation or missed-appointment charges. Call Restore before booking to confirm current clinic billing.
What services can Restore discuss for an ICBC claim?
Restore can discuss physiotherapy, chiropractic, registered massage therapy, kinesiology and active rehabilitation, and registered clinical counselling. The appropriate service depends on the assessment, professional scope, practitioner availability, timing, and claim. The clinic’s live booking instructions ask ICBC patients to call before choosing an appointment.
What happens if care is needed after 12 weeks?
The health-care provider can recommend additional treatment and work with the ICBC recovery specialist on an extension request. ICBC decides whether further treatment is approved. Review ICBC’s current treatment guidance and provider information, or contact Restore with clinic-specific questions.