WorkSafeBC (WCB) Physiotherapy in Surrey

Start a WorkSafeBC claim and treatment in Surrey

Restore offers physiotherapy for work-related injuries through WorkSafeBC, commonly called WCB, at its Surrey clinic. Restore is included in WorkSafeBC’s Fraser Valley physiotherapy provider list. Chiropractic and registered massage therapy may also be options, but claim status, referral, provider-contract, treatment-block, and billing rules differ by service. WorkSafeBC decides claim acceptance and covered injury areas. Call Restore before booking so the clinic can confirm the current service pathway and information needed for your claim.

Getting Started

Tell your employer about the injury and report it to WorkSafeBC as soon as possible. Seek medical attention when needed. WorkSafeBC may also require reports from the employer and a health-care provider.

Keep your WorkSafeBC claim number and the date of injury. Check whether the claim and the injury area relevant to treatment have been accepted; an open claim is not the same as approved coverage for every service.

Call Restore with your claim number before selecting an appointment. The clinic will ask which service you need and can explain whether the first visit can be billed on a pending claim or whether acceptance, a referral, or payment is required first.

At the first visit, the practitioner assesses the accepted work-related concern, relevant function, and job demands within their professional scope. Treatment, reporting, billing, and any further authorization follow the applicable WorkSafeBC service rules and the individual claim.

Coverage depends on the service and claim

WorkSafeBC publishes different requirements for physiotherapy, chiropractic, and registered massage therapy. A listed physiotherapy provider may perform an initial assessment before claim acceptance. Chiropractic has its own contracted-provider and treatment rules. RMT treatment requires an accepted claim and a physician referral.

Confirm the claim status, accepted injury area, provider eligibility, referral requirements, and any authorization needed before assuming a visit will be paid. If a patient pays while a claim is pending, reimbursement is determined by WorkSafeBC after acceptance and may be limited to its established rate.

What should you verify before treatment?

  • Service and referral: WorkSafeBC guidance does not require a physician referral for physiotherapy or chiropractic, but it does require one before RMT treatment.

  • Claim status and injury area: confirm whether the claim is pending or accepted and whether the body area being assessed is included in the claim.

  • Treatment block: the number and timing of visits differ by profession, injury, provider agreement, and claim; do not apply the RMT six-visit rule to physiotherapy or chiropractic.

  • Further authorization: ask what reporting or approval is needed before visits outside the initial service-specific period or plan.

  • Other care: tell the clinic and WorkSafeBC about other providers treating the same injury so the claim owner can confirm whether concurrent care is authorized.

Rates and billing can change

Restore does not use a reimbursement table as a promise of what WorkSafeBC will pay. WorkSafeBC publishes current worker-reimbursement and provider-billing rules, and the amounts and eligibility can change. Review the official health-care benefits guidance, confirm your claim with WorkSafeBC, and call Restore before the first visit. Patients remain responsible for charges WorkSafeBC does not approve or reimburse.

Reasons workers may seek a musculoskeletal assessment

A regulated practitioner assesses the work-related concern and its effect on movement, function, and job tasks. A diagnosis or symptom alone does not confirm that WorkSafeBC will accept the claim or fund a particular service.

WorkSafeBC care options at Restore

Depending on the assessment, accepted claim area, and profession, a plan may address:
  • pain or reduced function after lifting, carrying, pushing, or pulling;
  • repetitive-use concerns affecting a tendon, muscle, joint, or nerve;
  • neck, upper-back, or lower-back symptoms related to a reported work incident;
  • shoulder or other joint sprains and strains; and
  • questions about activity, exercise, ergonomics, or functional progression within a treatment plan.

What to bring to your first WCB-related appointment

WCB claim number

Bring your WorkSafeBC claim number and date of injury. The clinic uses them to check the service pathway and billing information; a claim number alone does not confirm coverage.

Personal Health Number

Bring your Personal Health Number (PHN) if requested for claim-status or billing verification, along with any WorkSafeBC contact or claim-owner information you have.

Photo ID

Bring photo identification and tell the clinic which injury area WorkSafeBC has accepted, whether the claim is pending, and whether a physician referral has been provided.

Looking for other coverage information? Visit our direct billing and ICBC pages.

WorkSafeBC treatment questions

Can I have a physiotherapy assessment while my claim is pending?

WorkSafeBC says a listed contracted physiotherapy provider can provide an initial assessment before a claim is accepted. That does not guarantee approval for later treatment. Call Restore with your claim number so the clinic can verify the current pathway.

Do I need a physician referral?

WorkSafeBC’s current public guidance says a physician referral is not required for physiotherapy or chiropractic, but it is required before RMT treatment. Other approval and provider requirements still apply.

Can I receive more than one type of treatment for the same injury?

Do not assume concurrent care is covered. Tell Restore and your WorkSafeBC claim owner about every provider treating the same injury and confirm what is authorized before booking another service.

What should I bring to the first appointment?

Bring your claim number, date of injury, PHN if requested, photo identification, referral if applicable, and any information about claim acceptance and the accepted injury area. For current rules, use WorkSafeBC’s health-care benefits guidance. For clinic-specific questions, contact Restore.