Direct Billing in Surrey

Direct billing for extended health benefits

Restore may submit eligible treatment charges directly to a participating extended-health insurer when the practitioner, service, plan, and required information allow it. The insurer adjudicates each submission and may pay all, part, or none of the charge.

Our single clinic is at #101 – 15288 54A Ave, Surrey, BC in South Surrey/Panorama. Patients visit from Sullivan, Newton, Cloverdale, White Rock, and nearby Langley communities; where you live does not determine plan eligibility.

If direct billing is unavailable, declined, or only partly paid, the patient remains responsible for the unpaid balance. Restore can provide a detailed receipt for a patient-submitted claim.

Insurers and claim systems currently listed by Restore

This clinic list is a starting point, not a promise that a particular practitioner, service, visit, or plan can be billed directly. Confirm with Restore before your appointment and with your insurer for plan eligibility, limits, and payment rules.

Clinic-submitted plans and programs:

  • Medavie Blue Cross
  • Pacific Blue Cross
  • RCMP
  • Sun Life
  • Veterans Affairs

TELUS Health eClaims:

  • Canada Life
  • Chambers of Commerce
  • Claim Secure
  • GroupHealth
  • GroupSource
  • Johnson Group
  • Manulife
  • Maximum Benefit
  • RWAM
  • Simply Benefits

providerConnect:

  • Empire Life
  • Green Shield
  • SSQ

Insurer participation does not mean every plan or service is eligible. Deductibles, co-insurance, plan maximums, referral rules, submission restrictions, and insurer responses can leave a patient balance. Contact Restore before booking if you need to confirm the clinic’s submission process.

What to bring:

Government-issued photo ID

Plan member, policy, and certificate details

The plan member’s date of birth and relationship to the patient, when applicable

Any referral or authorization your plan requires

This page covers extended-health direct billing. For a motor-vehicle or workplace injury, use the dedicated ICBC guide or WorkSafeBC / WCB guide. To compare all three pathways, start at Insurance and Claims.

Direct billing questions

What is direct billing?

With the patient’s consent and required plan information, Restore submits an eligible treatment charge to the insurer for adjudication. The insurer’s response determines whether payment is assigned to the clinic, paid to the plan member, partly covered, declined, or unavailable for electronic submission.

Will I have to pay anything at the appointment?

Possibly. A deductible, co-insurance amount, plan maximum, excluded service, insurer restriction, unavailable submission, or partial payment can leave a balance. The patient is responsible for amounts the insurer does not pay. Ask the insurer about the plan and confirm Restore’s current payment process before the visit.

What happens if direct billing is unavailable or declined?

The patient pays the amount due under the clinic’s current payment policy and Restore provides a detailed receipt that may be submitted to the insurer. Reimbursement is decided by the insurer and is not guaranteed. For a submission error or unclear response, contact the insurer or plan administrator.

Which Restore services may be submitted?

Restore may submit eligible charges for physiotherapy, chiropractic care, Registered Massage Therapy, Registered Clinical Counselling, and naturopathic medicine when the practitioner is registered with the submission system and the plan permits that service. Availability can vary by practitioner and appointment.

Can Restore confirm my coverage before treatment?

Restore can explain the clinic’s submission process and any response received from the insurer, but the insurer or plan administrator decides eligibility, limits, approval, and payment. Patients should verify their own plan details and keep their insurer’s contact information available.